Frequently Asked Questions
Everything you need to know about your Naot experience.
What makes Naot footwear unique?
Every Naot shoe features a unique anatomical cork and latex footbed that molds to the shape of your foot over time, providing unparalleled support and comfort.
How do I determine my correct size?
Naot shoes are handmade in Israel and follow European sizing. Please refer to our comprehensive Size Guide on each product page to find your perfect US-to-EU conversion.
What is your shipping policy within the US?
We offer free standard shipping on all orders over $100 within the continental United States. Orders are typically processed within 1-2 business days.
Can I return or exchange my shoes if they don't fit?
Yes, we offer a 30-day return policy for unworn items in their original packaging. Please use our online returns portal to generate a prepaid shipping label.
Are Naot footbeds replaceable?
Many of our styles, particularly in the Removable Footbed collection, allow you to replace the original insole with a fresh Naot footbed or a custom orthotic to extend the life of your shoes.
How should I care for my leather Naot shoes?
We recommend treating your leather footwear with a high-quality leather conditioner and using a suede brush for our nubuck styles to maintain their appearance and durability.